Cancellation & Refund Policy

This policy describes how to request cancellation or ask about a refund for a shipment arranged through IXC. The outcome depends on the confirmed quotation, booking status, service stage and any charges already incurred.

Requesting cancellation

Contact IXC as soon as possible using the booking reference and the phone or email used for the enquiry. A request is not considered confirmed until IXC acknowledges it.

Refund assessment

Before confirming a booking, ask IXC to clarify the applicable cancellation terms and any non-refundable or third-party charges. If a refund is requested, IXC will review the payment record, booking status, services already performed and applicable charges before communicating the outcome.

Shipments already collected or dispatched

Once a shipment has been collected, processed, handed to a carrier or dispatched, cancellation or return may be restricted or may involve additional charges. Any available option must be confirmed for that shipment.

Duplicate or incorrect payments

If you believe a payment was duplicated or made in error, contact IXC with the transaction reference, date and amount. Do not send passwords, PINs or OTPs.

How to contact us

Email InfoInternationalexpress07@gmail.com with the subject “Cancellation / Refund Request” and include your booking reference. We may ask for reasonable information to verify the request.

Last reviewed: 18 October 2026. Confirm this policy against IXC’s real payment and cancellation practices before final legal reliance; do not promise a refund timeline unless the business can consistently meet it.