Shipping Policy

This page explains the general steps for arranging a shipment with IXC. Exact service availability and terms are confirmed for each enquiry.

1. Request a quote

Share the pickup PIN code/city, destination, item description, number of packages, actual weight and package dimensions. Include clear details so the available service can be assessed.

2. Availability and acceptance

Pickup coverage and shipment acceptance vary by location, contents, route and service. A city listed on this website does not mean every PIN code or every item is automatically serviceable. Wait for confirmation before assuming a pickup or shipment is booked.

3. Quotation and weight

The quote may consider actual weight, dimensions, volumetric weight, package count, route and service-specific charges. The applicable calculation and final price should be confirmed in the shipment quotation.

4. Packing and handover

Pack items appropriately and follow the instructions provided for the selected service. Do not hand over a shipment until the service and booking requirements have been confirmed. Any packing assistance is subject to confirmation for the specific pickup.

5. Transit and tracking

Tracking and transit updates depend on the selected service and the information made available by the handling provider. International transit times are estimates and are not guaranteed unless explicitly confirmed in writing for the specific shipment.

6. Delivery issues or complaints

If a shipment is delayed or appears damaged or missing, contact IXC promptly and share the booking reference, available tracking details and supporting information. Any claim process and outcome depend on the applicable booking and service terms.

7. Shipment-specific confirmation

The written quotation and booking confirmation for your shipment take precedence over this general information where they provide more specific conditions.

Last reviewed: 18 October 2026. Update this policy if the actual operational process changes.